JOB DESCRIPTION:
Greet guests in a positive, friendly manner and make them feel welcome.
Guide guests through all phases of their experience at the restaurant.
Exhibit proper knowledge, selling techniques and delivery of both non and alcoholic beverages.
Exhibit proper knowledge, selling techniques, and service delivery of menu items of every course.
Consistently follow sequence of service utilizing all proper procedures standardized by the room management.
Maintain table cleanliness utilizing a silent service approach.
Itemize bills correctly and efficiently secure payment.
Bid farewell to guests, using guest’s name when known, and encourage them to return.
Maintain cleanliness and stock of their assigned areas, side stations, tables and POS stations.
Maintain a level of professionalism that will make guests want to return to the Monte Carlo.
Anticipate the guests’ needs and respond appropriately with a sense of urgency.
Work as a team, assisting all guests’ and employees’ needs and inquiries.
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
JOB REQUIREMENTS:
Required:
Two (2) years experience as a server in a similar high-volume restaurant environment.
Working knowledge of food and wine.
Working knowledge of health, safety and sanitation procedures.
Working knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators/coolers, slicers, beverage machines.
Excellent customer service skills.
Must have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Working knowledge of computers and Point of Sales (POS) systems.
Must be able to effectively communicate in English, in both written and oral forms.
Preferred:
Three (3) or more years experience as a server in a similar, high-volume environment.
Three (3) or more years in guest services.